Sometimes things can go wrong. This article will guide you on what to do if Kalido doesn't work as you expect.

I’ve spotted a bug – what now?

iOS & Android: shake your phone while the Kalido app is open to trigger a report which will let you log bugs, request features, and suggest improvements. You can use this tool to add screenshots and videos to help us understand your experience better.

Web: you’ll see a short red banner in the centre of the right-hand side of your web browser labelled ‘Report Issue.’ Tap this to trigger a feedback report, where you can log bugs and request features. Assign all bugs to Ashvin Sologar (but don’t worry if you accidentally assign them to someone else).

General feedback: if you don’t want to log a bug, but do want to send feedback we’re always happy to hear from you at support@kalido.me.

Is there a real human being I can speak to?

Yes! Email your query to support@kalido.me and one of our friendly team members will be in touch as soon as possible. You can also chat to us live (when available) and raise support tickets here.

If you’re an enterprise client, please get in touch with your Kalido account manager. If you don’t know who your account manager is, please send a query to sales@kalido.me and we’ll be happy to help. 

Why has my account disappeared?

After users create an account,  Kalido sends them a verification email. If the email address isn’t verified within 48 hours, the account is deleted. Check your inbox and spam folder for this email. If you need any help with verifying your account, please contact support@kalido.me.

I can’t sign in to the Kalido web platform, why not?

If you’re having trouble signing in to the Kalido web platform, it could be that you are using network settings that are blocking particular websites, including Kalido. You can check this by using a mobile network to access www.web.kalido.me. If you can access it, then logging out of your VPN should solve this. If you still can’t access Kalido, please contact your organisation’s IT services or support@kalido.me. 

I can’t access Kalido from the UAE, is it blocked by the government?

Based on reports to date, Kalido is blocked for some, but not all, users of Etisalat telecom services. User of Du (the UAE's other major telecoms provider) do not seem to experience any issues using Kalido. If you have the option, please try using Du. If you are using Du and being blocked, please let us know so that we can update our findings. We apologise deeply for the experience. Unfortunately, as far as we are aware, we are not in violation of the TDRA guidelines so it is unclear why they have chosen to block Kalido, and even less clear why they are doing so selectively. We continue to look into our options here.

I have a suggestion for how to make Kalido better, where can I send it?

We’d love to hear your feedback. Please contact sales@kalido.me.

Why can’t I update some of my Profile elements e.g. My Skills/My CV etc?

Issues with adding information to different elements of your Profile are usually down to screen resolution. Please try the following steps:

1. Check that your display resolution is on the recommended setting and Scale & Layout is on 100%
2. Go to Kalido and press (control and +) or (control and -). On the top right corner, you will be able to see the reset (set default) option. Please click on this.
3. Refresh Kalido in your browser.

If this doesn’t solve the problem, please contact support@kalido.me. 

Why can't I update my Role/designation/position?

If you're having problems updating your Role, designation or position, please follow these steps: 

1. Log in to Kalido.
2. Navigate to the My CV Tab.
3. Click on added Work History.
4. Add your latest Role (the current designation you've achieved).
5. Refresh your browser.
6. Click on the pencil icon to edit the basic details.
7. Click on the Primary Position drop-down.
8. Select your new position.
9. Click Save.

If this doesn’t solve the problem, please contact support@kalido.me.