Want to know how to get the most out of Kalido's chat functions? This article will answer all the questions you have.

How do I use Chat on Kalido?

Mobile: tap the Chat tab and you’ll see any existing Chats, or Chats that people have started with you. To begin a new conversation, tap ‘Start a new Chat’, search for the person you want to Chat with, and send them a message. Tap the microphone icon on the bottom right to send a voice message. Click the plus icon to the left and you’ll find options to send videos, documents, photos, Location, and contact details. 

Web: click the plus icon at the top of the Chats panel. Select ‘Chat’, search for the person you want to message, and click ‘Start Chat’. Click the paperclip icon at the bottom left to upload a file, share your Location or create a poll. 

What’s the difference between a Chat, a Group Chat, and a Channel?

A Chat involves direct messaging between you and another Kalido user. 

A Group Chat involves direct messaging between you and two or more Kalido users. It is owned by its participants. While a Channel can only have members from a Network, a Group Chat can have members from multiple Networks which means you can talk to members across Networks.

A Channel is for long-term conversations around a specific topic between a number of people inside a Network. It is owned by a Network, and that Network’s members can be in the Channel. It means that you can have conversations between members who share a common Network, but split out different topics so they reach the people they’re of interest to. As a Network user this means you can be heavily involved in the Network and having plenty of conversations on a range of topics covered by a variety of Channels, without being involved in every single discussion – just the ones that are relevant to you. 

On Channels, you can also add a website link, a Location, manage join requests, and populate the Channel by inviting all members of a particular Network to join. A Channel can have automatic acceptance by email domain, custom welcome/rejection messages, and Named Locations. 

You can shape the feel and experience of a Channel by adding Community Guidelines. For some Quests, a Channel can be used as a mechanism to filter search results. 

How do I join a Network?

You can join a Network using the following steps:

1. Type the Network name in the Global Search box (at the top right corner of the Home Page) and press Enter.
2. You will be redirected to the Search tab.
3. Click on Networks & Channels.
4. Find the Network name in the search results and click on it.
5. If you can't find the Network you're searching for, click on the Filter button and select the checkbox: "Show all Networks on Kalido".
6. Click on Apply.
7. Find the Network you're looking for and click the Request to Join button.
8. An Administrator for the Network will review your join request. You may have to answer some questions set by the Administrator in order to join.

How do I join a Channel?

You can join a Channel using the following steps:

1. Type the Channel name in the Global Search box (at the top right corner of the Home Page) and press Enter.
2. You will be redirected to the Search tab.
3. Click on Networks & Channels.
4. Find the Channel you're looking for and click the Request to Join button.
5. An Administrator for the Channel will review your join request.

What is a Smart Channel?

A Smart Channel can be auto-populated with members based on criteria like “all people who have this Skill” or “all people who have this Certification and are available”. This means that you can have members automatically joining your Smart Channel if they meet the criteria, rather than having to add them all individually. It's also possible to specify a set of static users who always belong to the Channel, whether they meet the conditions for membership or not.

I’ve previously sent messages to someone on Kalido but now I can’t. Why not?

For security, you can only send three messages to someone you haven’t spoken to before. This ensures that Kalido can’t be used to harass users. We know this might feel frustrating when you have only good intentions, but once your connection has replied you’ll be able to send as many messages as you want. 

How do I archive or mute a Chat?

Mobile: swipe left in the main chat list screen to archive. 

Web: click the three dots to the right of the top of the Chat and select ‘Archive’ or ‘Mute’.

How do I leave a Group Chat or Channel?

Mobile: tap the three dots at the top of the Chat and tap ‘View more’. You’ll see an option to ‘Leave Group Chat’.  

Web: click the name of the Group Chat or Channel, then select ‘Leave group’ at the top right of the page. 

How do I search within Chats?

Mobile: Go to Chats and enter your search term in the search bar to bring up results. 

Web: Put your search term in the search bar at the top of the Chat panel.

How do I forward a message I’ve sent to another Kalido user?

Mobile: press and hold the message to reveal a menu and select ‘Forward’. You can then search for and select the recipient. 

Web: click the three dots to the right of the message you want to forward and choose the Forward option. 

How do I add someone to an existing Chat?

Mobile: tap the three dots at the top of the Chat and tap ‘View more’. You’ll be given options to add participants to the Chat. 

Web: at the top of the Chat, underneath its title, Kalido shows you how many members are in your Chat. Click on this and you can search for and select new people to add.  

What options do I have to share things with other Kalido users?

Mobile: tap the plus icon next to the message bar and you’ll see a range of options to take videos or photos, upload photos from the gallery, send your Location or contact details, upload a document, share one of your Skills, share a search or create a poll.  

Web: open a Chat, click the paperclip icon to the left of the message bar and you’ll see options to upload a file or image file, and to share your Location with Chat members or create a poll within the Chat.